Together with Equals Money – Mind UK

During a time when contact with our loved ones is limited and our social lives aren’t quite the same, mental health awareness has perhaps never been as important as it is now. That’s why charities like Mind and their goal of giving support to EVERYONE experiencing mental health issues, are so important, and enabling them to do the important work that they do every day is vital.

Mind started to use Equals Money in 2019 when they were looking for a service that allowed them to provide in-need community groups, who do not have banking infrastructure, with access to funds for everyday spending. 

A prepaid card system was a new venture for the Peer Support Team at Mind, so they naturally did their due diligence and compared what was available on the market, weighing up the usability, features and of course, costs. 

Liam Pywell, Senior Peer Support Officer at Mind, said of Equals Money’s expense management service, Equals Spend; “When comparing Equals Money to other available services, we found them to be substantially lower on cost.” Pywell went on to say that providing these community groups with the financial support they needed would simply “not have been financially viable” with other providers.

“When comparing Equals Money to other available services, we found them to be substantially lower on cost.”

It wasn’t just the costs that stood out to the charity either; “the system interface was the most user-friendly, the process of creating/distributing cards was much simpler, and the customer support was of much higher quality.” 

Customer support is something that we have always prided ourselves on here at Equals Money. The financial services landscape is one that sees countless new companies with new promises emerging every month. The experience our teams have gained from being around since 2007 and working with companies of all shapes and sizes, from charities to productions, has enabled us to provide tailored products with unrivalled, expert and personalised support. 

Every Equals Spend client gets their own account manager who is on-hand to help them get the most out of all of our services and grow their business. Speaking about their own Equals Money account manager, Pywell said; “Our account manager was able to join us for a training session in London to help everyone understand how to use the system. Thereafter, we have been able to address any challenges and add new accounts with ease, thanks to our great relationship with them.”

Detailed transaction history and the ability to pause cards if any users misplace them were both necessities for Mind given the nature of how they were using their Equals Spend cards. Fortunately for Mind those are two of its key features; “being able to annotate individual transactions or freeze a card if it was ever lost were fantastic features to have.”

Annotations are a feature of our mobile app and allow cardholders to provide details for each of their transactions, making the lives of financial controllers much easier when reviewing their spending and working on budgets. The financial controllers themselves get an overview of all their teams’ cards, the transaction history for each, the ability to freeze them if necessary and much more, all through our online platform.

As with every business around the world, Mind have had to adapt considerably since the outbreak of Covid-19 and have turned to their Equals Spend cards to further support vulnerable groups; “we were able to establish local COVID-19 relief grants for community groups to increase access to technology, and keep going through the pandemic.”

“We were able to establish local COVID-19 relief grants for community groups to increase access to technology, and keep going through the pandemic.”

Empowering charities like Mind and helping other businesses continue to be agile in how they operate is exactly what our expense management service was designed to do. In a world where we are accelerating towards a cashless society, remote access to funds and the ability for those providing them to stay in control of budgets, has never been more pressing.

Are you looking to take back control of your business expenses? Discover more about Equals Spend today.

If you’d like to support the incredible work that Mind are doing all across the UK, you can make a donation here.

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Adam Baldwin

Adam Baldwin

Adam is part of the Marketing team at Equals and oversees content and communications for the business. When he’s not at his computer, you will most likely find him trialling some Dad jokes on unsuspecting audiences in and around central London.